Observation Project
Observation Project MTA MetroCard Kiosk Context: The MetroCard kiosks I observe are located near the entrance to the Jay Street - MetroTech train station. They are used to purchase, refill, or check the balance of people's MetroCards. The machines have a touchscreen interface, allowing users to select their desired transaction, choose a language, and input payment information (cash, credit, or debit). Assumptions: Before observing people use the MetroCard machine I assumed that most of the people that used it would already be familiar with how to use it and complete the transaction pretty quickly. From my own previous experiences I assumed that a problem people would have would be the responsiveness of the touchscreen. Since some machines only take cash and some take both cash and card, I also figured that some transactions might take longer than others because the machine may need to count bills and dispense change. Observations: I observed a set of these machines ove...